SENIOR
MOVE MANAGERS
US, FRANCE and UK
Reporting to: Director of Move Management
JOB SUMMARY
To work closely with clients and assignees in the support of all transportation services related to a move. Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners and FD Platinum / Go Group. This position will provide a single point of coordination for transportation services.
PRINCIPAL ACCOUNTABILITIES:

Move Management:

  • Support the Director of Move Management
    • Provide training to new & existing staff
    • Reporting
  • Coordinate door to door moves including but not limited to;
    • Initiation calls
    • Provision of all move related documents i.e., insurance, customs
    • Arranging of a pre-move survey
    • Conducting phone surveys when appropriate
    • Quoting of moves
    • Booking moves with approved supplier, i.e., origin, freight, customs, destination, 3rd party
    • Monitoring and tracking of shipments
    • Updating assignee and booker or client at each step of the process
    • Ensuring all claim/insurance details are passed to the claims team
    • Maintain single point of contact throughout the move
  • Correct usage of FPD/Go paperwork on all files
  • Ensure data integrity in operational system
  • Reporting
  • Maximise all revenue opportunities
  • Ensure the best possible cost for the services being purchased
  • Approval of supplier invoices
  • Preparation of sales invoices
  • Compilation of Rates incl;
    • Supplier costs
    • Rates to client

ISO/Quality

  • Adherence to all quality guidelines & processes

Sales

  • Identify new opportunities
  • Provide support to Sales team when necessary

Core Competencies

  • Strong organisational skills, time management, and customer service skills
  • Customer focused
  • Solid decision-making skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Ability to identify and develop solutions to problems
  • Detail oriented
  • Maintains effective working relationships
  • Ability to handle multiple priorities and tasks
  • Consultative, listening, and leadership skills
  • Strong technology skills
  • Awareness of assignment challenges in the international marketplace
  • Negotiation and persuasion capability
  • Domestic & Int’l HHG’s Forwarding experience


Company Values:

The Company Values are a part of who we are, our people and how we operate. They were developed by our staff for our staff. They are integral in our recruitment process, our appraisal programme and how we act and behave on a daily basis.

  • Customer Experience – by putting the customer experience above all else by delivering exceptional service every time, by always focusing on the details
  • Making the impossible possible – Always creating solutions and new opportunities
  • Agility & Adaptability – by working quickly, seamlessly and cohesively
  • No idea too crazy to share – by being ahead of the curve and challenging the norm
  • Teamwork – By playing our part, working together, we care passionately about what the company is striving to achieve!
  • Integrity – by having strong work ethics, sound judgment, honesty, respect and trust
  • Accuracy – by taking pride in our attention to detail
  • Our people – we create an inclusive environment where everyone can be themselves, thrive and reach their full potential.
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